At YarnMen, we strive to provide the best possible shopping experience for our customers. We understand the importance of receiving your purchases in a timely and efficient manner. This Shipping Policy outlines the details of our shipping process, including delivery options, processing times, and costs. Please read this information carefully to ensure a smooth and satisfactory shopping experience with us.
-
Processing Time:
- Orders are typically processed within 1-2 business days after they are placed. However, please note that during peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding during such times.
-
Shipping Methods and Delivery:
- We offer various shipping methods to accommodate your preferences. The available options will be presented to you during the checkout process based on your location.
- Our shipping partners include trusted carriers such as UPS, FedEx, and DHL, ensuring reliable and efficient delivery of your items.
- Please note that delivery times may vary depending on your location, selected shipping method, and unforeseen circumstances such as weather conditions or customs delays.
-
Shipping Costs:
- Shipping costs are calculated based on the destination, weight, and dimensions of the package. The exact shipping cost for your order will be displayed during the checkout process, allowing you to review and confirm before completing your purchase.
- Occasionally, we may offer free shipping promotions or discounts. Such offers will be communicated through our website or promotional emails, and the associated terms and conditions will be clearly stated.
-
Tracking Your Order:
- Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. This allows you to stay updated on the progress of your delivery.
-
International Shipping:
- We proudly offer international shipping to many countries around the world. However, please note that international orders may be subject to additional customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer, and YarnMen has no control over them. We recommend checking with your local customs office for more information before placing an international order.
-
Order Modifications and Address Changes:
- We understand that you may need to make changes to your order or shipping address after it has been placed. Please note that we cannot guarantee the ability to modify an order once it has been processed. However, if you need assistance, please contact our customer support team as soon as possible, and we will do our best to accommodate your request.
-
Undeliverable Packages:
- In the event that a package is deemed undeliverable by the shipping carrier due to an incorrect address provided by the customer or other reasons beyond our control, the package will be returned to us. In such cases, we will contact you to arrange for re-shipment, subject to additional shipping costs, or process a refund for the products, excluding the original shipping charges.
-
Lost or Damaged Packages:
- While we take utmost care to ensure that your order arrives in perfect condition, occasionally, packages may be lost or damaged during transit. If you receive a damaged package, please contact our customer support team immediately with photographic evidence, and we will initiate the necessary steps to resolve the issue. In the case of a lost package, we will work with the shipping carrier to track it down or arrange a replacement or refund.
If you have any further questions or require additional assistance regarding our Shipping Policy, please don't hesitate to contact our friendly customer support team. We are here to help you make your shopping experience with YarnMen as enjoyable as possible.
Last updated: June 2023